Wireless White Papers

What BYOD is and what it isn't

The increase in enterprise WLANs is being driven largely by the rapid growth of mobile devices in the enterprise — what many are calling the "consumerization of IT" — and the resultant increase in enterprise mobility applications.

A Farpoint Group Technical Note: 802.11ac: What’s New and Important

Mobile technologies and cloud computing are changing what we connect, where corporate data lives, and how we transact business.

The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.

Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?

Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.

This research note identifies the key trends, the video-enabled business applications that enterprises need to implement now, and describes how to develop a video strategy. Knowing how video is currently being used will help managers identify use cases, understand what users need to get their jobs done, and choose the right solutions for their enterprises.

FIPS, CAPS, AISEP, and many more — BlackBerry® has received certification from the most rigorous security testers in the world. In this insightful webinar, find out what they mean and why they matter to enterprises.

This whitepaper reveals research findings on the total cost of ownership (TCO) and security for the major mobile platforms: Apple iOS, Google Android™, BlackBerry®, Windows Phone and Nokia Symbian.

Ricoh Canada’s Director of Infrastructure and Operations speaks about his enthusiasm for BlackBerry® 10 devices, his findings after testing BlackBerry® Enterprise Service 10, and plans to port a field service application to the new platform.

Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.

McCain Foods Ltd. and Air Canada are long-time BlackBerry® customers. In this short video, senior IT leaders from both companies explain why they see BlackBerry® 10 as the natural evolution of their mobile strategy.

Find out about innovative tools for Enterprise Mobility Management (EMM) including BlackBerry® Enterprise Service 10, and get all the details on the BlackBerry® software and services roadmap.

The pace of fiber network rollouts around the world continues to accelerate. Governments are making huge investments in fiber initiatives, yet no one can say definitively how all this fiber will be used in the future.

Organizations need to be more proactive in their approaches to designing and deploying unified communications solutions. This best practices guide will provide tips to eliminate surprises, and give you a few key steps to ensure top performance.

In a January 2012 market research study, 71 percent of the businesses surveyed said that mobile devices have caused an increase in security incidents.

Download this whitepaper to learn 11 ways that you can leverage remote agents.

Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.

In this whitepaper, Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.

How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.

Do your field reps use iPads or iPhones? If so, enable them to present with PowerPoint the way it was meant to be seen -- with fonts, colors and animations intact. Plus, empower you content team to instantly edit and update all versions of a particular presentation, all with the click of a mouse. Ideal for reducing risk and maintaining compliance! Users in more than 140 countries use SlideShark to deliver consistent, secure PowerPoint presentations on iPads and iPhones. Find out how SlideShark can empower you to distribute, control and track field PowerPoints. Click here to watch a quick 2-minute video and see SlideShark in action.

Join us as we take a look at the impact of mobile initiatives on Integration.

Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the Internet — and hopefully your mobile app as well — in the key moments of their day. In interviews with more than 100 mobile innovators, we have found four places where mobile engagement transforms services and processes: customer engagement, process acceleration, employee productivity, and new business services. Even at this early stage of development, you can see positive impacts of mobile engagement in apps from General Electric, Trane, and Uber Technologies. We close with a simple framework for prioritizing which apps and features people will actually use based how useful and convenient they are.

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.