Messaging White Papers

Learn how social business technology supplies the essential functionality missing from conventional intranets and turns them into the dynamic collaborative environments known as social intranets.

Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.

Download this white paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.

Are you an Extreme Leader? Do you aspire to be one? This handbook draws upon lessons from The Radical Leap Re-Energised by leadership expert Steve Farber, offering tips for taking your leadership to the next level.

Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.

Join Michael Osterman of Osterman Research and GFI Software who will discuss the current state of the dangers of simple Web surfing and what you can do to address these concerns quickly and easily.

View this webcast to learn about the business use cases, return on investment (ROI) and other key considerations for moving your business to the cloud with NetSuite and Google Apps.

This was a live webcast featuring Mark Steward, IT Director at Baird & Warner, the oldest residential real estate brokerage in the nation with 26 branch offices in 300 communities.

In this E-Book, we take a look at several companies that have migrated to Google Apps. Here, their IT leaders present the results they have achieved so far, as well as they lessons they have learned.

This report measures the Total Economic Impact of moving your messaging and collaboration application from traditional, on-premise products to Google Apps.

Over the last two decades, IT organizations have spent billions of dollars implementing fault management tools and processes to maximize network availability. While availability management is critical, infrastructure reliability has improved to the point at which 99.9 percent availability is commonplace. Given these improvements in infrastructure availability, companies are focusing more attention on performance management. By measuring how networked applications and services perform under normal circumstances, understanding how infrastructure and application changes impact performance, and isolating the sources of above-normal latency, IT organizations can ensure problems are resolved quickly, mitigate risk from planned and unplanned changes, and take measured steps to optimize application performance. In this paper, you will learn why this shift is taking place and how a new management model, what CA Technologies calls Performance First, can empower you to advance to the next level in managing your network for application performance.

In this case study, you'll learn how they used Google Apps Education Edition to help them dramatically reduce time searching for email records from weeks to minutes, and how it also helped reduce costs in their messaging and collection system.

This report measures the Total Economic Impact of moving your messaging and collaboration application from traditional, on-premise products to Google Apps.

This white paper looks at the technology required to stop cyber-bullying and the steps school administrators can take to ensure students are protected. Learn the facts about cyber-bullying today!

Ensure service delivery. Period. Your business depends on its IT ecosystem, and you are responsible for making sure IT delivery is flawless.

In this white paper, Osterman Research discusses how the daily occurrence of malware within organizations has become decidedly worse over the past several years.

This white paper shall cover the following topics: What archiving is and how it integrates with Microsoft Exchange or a messaging solution; What stubbing is and why Microsoft does not recommend the use of stubbing; How Journaling in Exchange can allow efficient email archiving; How does stubbing compare with Journaling?

This study provides readers with a framework and analysis to evaluate the potential financial impact of switching from legacy email and productivity solutions to Google Apps.

Read this whitepaper to get a comprehensive look at the security controls, processes and technologies that we have implemented in Google Apps.

If you are considering outsourcing your messaging and collaboration, it is important to look into the benefit ts gained and to weigh them against your operational needs. Below are five of the key reasons businesses should consider hosted messaging and collaboration solutions.

The company replaced Google Apps with the Microsoft Business Productivity Online Standard Suite, which gives employees access to a range of enterprise-class services from email to unified instant messaging.

After evaluating Google Apps, SBFI found more value in Microsoft Exchange Online. Now, SBFI employees have the reliable, familiar messaging tools they need to maintain high levels of customer service.

This paper will explain the ways Google creates a security-based platform for offering its Google Apps products, covering topics like information security, physical security and operational security.

There's a smarter, secure, collaborative way to work. Cloud-based messaging and collaboration apps help businesses increase productivity while simplifying IT and reducing costs.

This report presents a spreadsheet cost model to help you calculate your fully loaded on premise email costs and compare it against cloud-based alternatives.