Sarbanes Oxley Compliance White Papers

The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.

While information security continues to evolve in sophistication, attacking networks and stealing information has arguably become easier due to popular new technologies that introduce loopholes in enterprise security.

Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.

The real state of data protection is actually quite different for both environments and depends upon a number of factors, some of which are discussed here.

This white paper will discuss the hidden costs of in-house IT organisation, why organizations should consider managed services and what organisations look for in a managed service provider.

Download this white paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.

Are you an Extreme Leader? Do you aspire to be one? This handbook draws upon lessons from The Radical Leap Re-Energised by leadership expert Steve Farber, offering tips for taking your leadership to the next level.

Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.

This whitepaper discusses the challenges of native tools and the 7 key capabilities that you need so that you can effectively audit Active Directory.

The internet has become a key business tool for organisations in all types of industry and its importance continues to grow as an ever wider range of devices, such as smartphones, allow immediate, always-on connectivity. Its importance is not lost on hackers, who are looking to attack networks via the web as many see this as the greatest opportunity for their exploits to be successful. Their chances of success only increase with growing demand for interactivity of services and more collaboration, leading to ever more sensitive information flowing around communications networks.

Small businesses, representing companies with fewer than 500 employees, represent 99.9% of all employers in the UK1, and 99.7% of US employers2. As such, they are a substantial economic driver, and can be considered part of the critical national infrastructure, meaning that their security readiness is a significant issue. As a leader in the campaign to secure companies of all sizes against cyber attack, Web security company Webroot undertook a survey to help increase the understanding of small to medium-sized business (SMB) security awareness and readiness. Webroot sampled businesses across the US, the UK, and Australia, and used responses from organisations of various sizes to help gauge the security stance of SMBs in context.

Computer and networking technologies continue to evolve rapidly, enabling previously unthought-of ways of communicating and collaborating with our peers, suppliers and clients. Unfortunately, they have also created new opportunities for cybercrime - the bad guys are using the distributed power of the internet to maximise their reach and impact. From an IT security perspective we still follow approaches and practices that are more than two decades old. The old models neither support today's business activities, nor do they protect against the sophisticated and highly targeted attacks that are becoming prevalent.

The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale. That sets expectations that IT organizations will remain lean yet deliver high-quality services and support. This requires IT organizations to develop more process-oriented, efficient, and effective mechanisms to manage and maintain their environments.

IT needs to deliver a high quality user experience in order to accelerate business success. But how many organisations closely monitor that experience, analyse it and have systems in place to deal with any problems? In Autumn 2010, we commissioned an independent Study to find out. It involved interviewing over 400 business and IT leaders in different industry sectors across 14 countries to assess their position.

Over the last two decades, IT organizations have spent billions of dollars implementing fault management tools and processes to maximize network availability. While availability management is critical, infrastructure reliability has improved to the point at which 99.9 percent availability is commonplace. Given these improvements in infrastructure availability, companies are focusing more attention on performance management. By measuring how networked applications and services perform under normal circumstances, understanding how infrastructure and application changes impact performance, and isolating the sources of above-normal latency, IT organizations can ensure problems are resolved quickly, mitigate risk from planned and unplanned changes, and take measured steps to optimize application performance. In this paper, you will learn why this shift is taking place and how a new management model, what CA Technologies calls Performance First, can empower you to advance to the next level in managing your network for application performance.

Business applications today have become the primary interface between a company and its customers. And, there has simultaneously been tremendous innovation in the area of business intelligence, which can unlock a personalized experience for each an every user - and help support key corporate objectives to increase revenue, strengthen customer loyalty and establish and maintain a high-quality brand in the marketplace. For technology managers, then, this is an exciting time to demonstrate the value of IT to the business. But, the situation also exposes the intense risk we place on our IT applications because they now carry enormous organizational responsibility and significance.

As IT organizations are increasingly measured by their relationship to revenue, employee productivity, and business success, the more they need to visualize, analyze, and manage how the components in their IT environment impact business services. Dynamic change in the business climate, constant pressures to curb IT expenses, and implementation of new IT paradigms, including virtualization and cloud computing, pose significant challenges to IT-business alignment.

Helping customers take advantage of the latest technologiesLogicalis is a $1 billion turnover global provider of IT & Communications Technology (ICT) solutions and services focusing on communications and collaboration; datacentre; professional and managed services. Logicalis provides integrated ICT solutions and services to more than 5,000 corporate and public sector customers. The company helps organisations reduce costs by designing, specifying, deploying and managing end user, network and datacentre environments using the latest technologies.

Learn how Camping World increases compliance and reduces cost with Google Message Discovery.

Email encryption is fast becoming the must-have technology to achieve regulatory compliance, secure corporate assets, and protect privacy. Effective, affordable, and easy-to-use encryption was once unheard of. Now businesses can have it all.

Ensure service delivery. Period. Your business depends on its IT ecosystem, and you are responsible for making sure IT delivery is flawless.

This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.

How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business – from business development to resource planning to client billing.

This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests. The paper also looks at the role of vendor UC4 in this strategically important market. Learn more today!

Be sure your site is in compliance with government data regulations by reading about the different data regulatory standards in this white paper. Learn more today!