The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
White Paper Published By: OpenText
Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
White Paper Published By: Delphix
Published Date: Mar 14, 2012
Agile Data Management eliminates these barriers and reduces the cost and risk of short, parallel development projects. The paper discusses common challenges and technical solutions for addressing them.
Webinar Published By: Absolute Software
Published Date: Feb 14, 2012
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
Webinar Published By: BMC
Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
White Paper Published By: CenturyLink
Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
White Paper Published By: BMC Software
Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
White Paper Published By: Webroot
Published Date: Jul 20, 2011
The internet has become a key business tool for organisations in all types of industry and its importance continues to grow as an ever wider range of devices, such as smartphones, allow immediate, always-on connectivity. Its importance is not lost on hackers, who are looking to attack networks via the web as many see this as the greatest opportunity for their exploits to be successful. Their chances of success only increase with growing demand for interactivity of services and more collaboration, leading to ever more sensitive information flowing around communications networks.
White Paper Published By: Webroot
Published Date: Jul 20, 2011
Small businesses, representing companies with fewer than 500 employees, represent 99.9% of all employers in the UK1, and 99.7% of US employers2. As such, they are a substantial economic driver, and can be considered part of the critical national infrastructure, meaning that their security readiness is a significant issue. As a leader in the campaign to secure companies of all sizes against cyber attack, Web security company Webroot undertook a survey to help increase the understanding of small to medium-sized business (SMB) security awareness and readiness. Webroot sampled businesses across the US, the UK, and Australia, and used responses from organisations of various sizes to help gauge the security stance of SMBs in context.
White Paper Published By: Webroot
Published Date: Jul 20, 2011
Computer and networking technologies continue to evolve rapidly, enabling previously unthought-of ways of communicating and collaborating with our peers, suppliers and clients. Unfortunately, they have also created new opportunities for cybercrime - the bad guys are using the distributed power of the internet to maximise their reach and impact. From an IT security perspective we still follow approaches and practices that are more than two decades old. The old models neither support today's business activities, nor do they protect against the sophisticated and highly targeted attacks that are becoming prevalent.
White Paper Published By: BMC Software
Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world. Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
White Paper Published By: BMC Software
Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale. That sets expectations that IT organizations will remain lean yet deliver high-quality services and support. This requires IT organizations to develop more process-oriented, efficient, and effective mechanisms to manage and maintain their environments.