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Desktop Management White Papers

The Desktop Management Interface (DMI) generates a standard framework for managing and tracking components in a desktop, notebook or server computer. Essentially, to the user, it is a table provided by the personal computer BIOS which can be parsed and which gives information about the BIOS and the computer system in a standardized way. Previously, such complete information was not available from a standardized source in the PC.
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White Paper Published By: Citrix Go to Assist     Published Date: May 09, 2013
The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.
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internetworking hardware, monitoring, server hardware, wireless hardware, business metrics
    
Citrix Go to Assist
White Paper Published By: IBM     Published Date: May 02, 2013
The IBM Global Reputational Risk and IT Study is one of the largest studies ever conducted to examine the relationship between IT and reputational risk.
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access control, anti spam, anti spyware, anti virus, application security
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2013
First generation security intelligence and SIEM products have promised much to a security industry weighed down by a growing list of responsibilities and held back by stagnant budgets. Having implemented previous “panacea” products, such as intrusion detection (IDS) and intrusion prevention systems (IPS), security and risk professionals know that some of these tools bring burdens that may match or even outweigh their benefits, commonly in the form of considerable resources required to manage the solution.
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access control, anti spam, anti spyware, anti virus, application security
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2013
While information security continues to evolve in sophistication, attacking networks and stealing information has arguably become easier due to popular new technologies that introduce loopholes in enterprise security.
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access control, anti spam, anti spyware, anti virus, application security
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2013
As the number of mobile devices doing double duty at home and at work continues to grow, businesses face a broad spectrum of new, potentially catastrophic risks. Defending mobile devices is now a necessity.
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access control, anti spam, anti spyware, anti virus, application security
    
IBM
White Paper Published By: Kaseya     Published Date: Apr 30, 2013
Kaseya works with thousands of IT service providers and MSPs around the world and has identified the characteristics of our most successful customers. Take a look under the hood. Kick the tires. Find out what it takes to be truly successful.
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project management, service management, desktop management
    
Kaseya
White Paper Published By: Kaseya     Published Date: Apr 29, 2013
TechValidate invited over 6,300 IT Professionals to participate in a survey and provide insight about the current Backup and Disaster Recovery landscape.
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network management, network performance management, backup and recovery, disaster recovery, application performance management
    
Kaseya
White Paper Published By: Kaseya     Published Date: Apr 29, 2013
By knowing exactly what is on your systems, how they are being used and by whom, organizations can better maintain network health, compliance and security.
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infrastructure, auditing, application integration, application performance management, best practices
    
Kaseya
White Paper Published By: Kaseya     Published Date: Apr 29, 2013
Kaseya presents the top ten IT management pain points in healthcare and our solution for making your life easier.
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server hardware, project management, service management, desktop management
    
Kaseya
White Paper Published By: Kaseya     Published Date: Apr 29, 2013
From dealing with rogue “IT hobbyists” to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions
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project management, service management, desktop management
    
Kaseya
White Paper Published By: Microsoft Windows Server     Published Date: Apr 18, 2013
London council uses private cloud to cut costs and support flexible working. Newham Council delivers high-quality public services to around 300,000 people living east of the City of London, close to the principal sites of the 2012 Olympic and Paralympic Games.
Tags : 
windows, project management, service management, desktop management
    
Microsoft Windows Server
Case Study Published By: Rapid7     Published Date: Jan 10, 2013
In a January 2012 market research study, 71 percent of the businesses surveyed said that mobile devices have caused an increase in security incidents.
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security, network security, cloud, mobile, cloud
    
Rapid7
White Paper Published By: Citrix GoToMeeting     Published Date: Apr 08, 2013
Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.
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collaboration, collaborative commerce, contact management, content delivery, content integration
    
Citrix GoToMeeting
White Paper Published By: Kaseya     Published Date: Mar 11, 2013
The real state of data protection is actually quite different for both environments and depends upon a number of factors, some of which are discussed here.
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employee performance, itil, productivity, project management, software compliance
    
Kaseya
White Paper Published By: Kaseya     Published Date: Mar 11, 2013
It’s no secret that responsibilities are growing while budgets continue to shrink. Enact these ten IT habits in this white paper throughout your IT organization to help you cut costs, create operational efficiencies and align IT to business goals.
Tags : 
service management, desktop management
    
Kaseya
White Paper Published By: Kaseya     Published Date: Mar 11, 2013
This white paper will discuss the hidden costs of in-house IT organisation, why organizations should consider managed services and what organisations look for in a managed service provider.
Tags : 
employee performance, itil, productivity, project management, software compliance
    
Kaseya
White Paper Published By: Kaseya     Published Date: Mar 11, 2013
This white paper will discuss the importance of an automated IT systems management solution, discuss what features SME IT professionals should look for in a solution and different types of IT systems management solutions.
Tags : 
itil, project management, service management, desktop management
    
Kaseya
White Paper Published By: AVG     Published Date: Feb 21, 2013
Xerver was recently offered the opportunity during a limited release to be one of the first AVG partners to try AVG’s new remote IT management offering for small businesses, AVG CloudCare™.
Tags : 
service management, desktop management
    
AVG
White Paper Published By: Citrix Go to Assist     Published Date: Jan 31, 2013
Download this white paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.
Tags : 
collaboration, collaborative commerce, contact management, content delivery, content integration
    
Citrix Go to Assist
White Paper Published By: Citrix GoToMeeting     Published Date: Jan 31, 2013
Are you an Extreme Leader? Do you aspire to be one? This handbook draws upon lessons from The Radical Leap Re-Energised by leadership expert Steve Farber, offering tips for taking your leadership to the next level.
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collaboration, collaborative commerce, contact management, content delivery, content integration
    
Citrix GoToMeeting
White Paper Published By: Dell     Published Date: Jan 22, 2013
Proper management and accountability for the use of privileged accounts is not just a matter of bringing peace of mind to organizational leadership; it is also becoming a compliance obligation.
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privileged accounts, permissions, account rights, best practices, user privileges
    
Dell
Webinar Published By: Lumension     Published Date: Jan 18, 2013
In this webcast learn why Randy Franklin Smith from Ultimate Windows Security stands up for group policy as the "right" way to configure the bulk of workstation security settings.
Tags : 
compliance, security, policy, group policy, access control
    
Lumension
White Paper Published By: VMware     Published Date: Dec 18, 2012
To keep up with these changing and evolving needs, IT departments need a solution that meets the needs of both the employees and IT— something not possible with a traditional PC model.
Tags : 
it infrastructure, cloud, applications, end user, consumerization
    
VMware
White Paper Published By: VMware     Published Date: Dec 18, 2012
An analysis of organizations adopting a centralized virtual desktop (CVD) computing environment with the use of VMware View shows that investment in the technology can result in significant business value with very high return on investment.
Tags : 
virtual desktop, virtualization, cloud, roi, analysis
    
VMware
White Paper Published By: AppSense     Published Date: Nov 26, 2012
Read how AppSense Application Manager provides the only URM solution that dynamically controls end-user rights with surgical precision, providing users with the rights they need while increasing security and reducing IT costs.
Tags : 
user rights management, appsense, desktop security, windows optimization, it service requests
    
AppSense
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