Desktop Management White Papers

The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.

The IBM Global Reputational Risk and IT Study is one of the largest studies ever conducted to examine the relationship between IT and reputational risk.

First generation security intelligence and SIEM products have promised much to a security industry weighed down by a growing list of responsibilities and held back by stagnant budgets. Having implemented previous “panacea” products, such as intrusion detection (IDS) and intrusion prevention systems (IPS), security and risk professionals know that some of these tools bring burdens that may match or even outweigh their benefits, commonly in the form of considerable resources required to manage the solution.

While information security continues to evolve in sophistication, attacking networks and stealing information has arguably become easier due to popular new technologies that introduce loopholes in enterprise security.

As the number of mobile devices doing double duty at home and at work continues to grow, businesses face a broad spectrum of new, potentially catastrophic risks. Defending mobile devices is now a necessity.

Kaseya works with thousands of IT service providers and MSPs around the world and has identified the characteristics of our most successful customers. Take a look under the hood. Kick the tires. Find out what it takes to be truly successful.

TechValidate invited over 6,300 IT Professionals to participate in a survey and provide insight about the current Backup and Disaster Recovery landscape.

By knowing exactly what is on your systems, how they are being used and by whom, organizations can better maintain network health, compliance and security.

Kaseya presents the top ten IT management pain points in healthcare and our solution for making your life easier.

From dealing with rogue “IT hobbyists” to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions

London council uses private cloud to cut costs and support flexible working. Newham Council delivers high-quality public services to around 300,000 people living east of the City of London, close to the principal sites of the 2012 Olympic and Paralympic Games.

In a January 2012 market research study, 71 percent of the businesses surveyed said that mobile devices have caused an increase in security incidents.

Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.

The real state of data protection is actually quite different for both environments and depends upon a number of factors, some of which are discussed here.

It’s no secret that responsibilities are growing while budgets continue to shrink. Enact these ten IT habits in this white paper throughout your IT organization to help you cut costs, create operational efficiencies and align IT to business goals.

This white paper will discuss the hidden costs of in-house IT organisation, why organizations should consider managed services and what organisations look for in a managed service provider.

This white paper will discuss the importance of an automated IT systems management solution, discuss what features SME IT professionals should look for in a solution and different types of IT systems management solutions.

Xerver was recently offered the opportunity during a limited release to be one of the first AVG partners to try AVG’s new remote IT management offering for small businesses, AVG CloudCare™.

Download this white paper from Service Desk Institute for a careful consideration of the challenges the service desk of the future will face and the steps that need to be taken now to be prepared.

Are you an Extreme Leader? Do you aspire to be one? This handbook draws upon lessons from The Radical Leap Re-Energised by leadership expert Steve Farber, offering tips for taking your leadership to the next level.

Proper management and accountability for the use of privileged accounts is not just a matter of bringing peace of mind to organizational leadership; it is also becoming a compliance obligation.

In this webcast learn why Randy Franklin Smith from Ultimate Windows Security stands up for group policy as the "right" way to configure the bulk of workstation security settings.

To keep up with these changing and evolving needs, IT departments need a solution that meets the needs of both the employees and IT— something not possible with a traditional PC model.

An analysis of organizations adopting a centralized virtual desktop (CVD) computing environment with the use of VMware View shows that investment in the technology can result in significant business value with very high return on investment.

Read how AppSense Application Manager provides the only URM solution that dynamically controls end-user rights with surgical precision, providing users with the rights they need while increasing security and reducing IT costs.