Workforce Management White Papers

Flexible work is good for business and employees, which is why Citrix is dedicated to creating tools that help you getwork done from anywhere with anyone. Online meetings, social work platforms,and webinars are just some of the tools Citrix provides to help companies keep their employees, partners, and customers connected as if they were in the same room. To learn more, visit www.citrix.com.

The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.

Extreme Leadership, Inc. provides training, certification, consulting and coaching services based on Steve Farber’s approaches and methodologies.

Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.

The workplace is changing rapidly to accommodate mobile and flexible work styles, as employees expect the same computing experience when working remotely as they get in the office. And those expectations are rising rapidly among all employees — not just in the executive hallways or engineering labs. To discover more about mobile work styles and client virtualization trends in today’s enterprises, Citrix Systems and HP commissioned Forrester Consulting to survey IT decision-makers in North America, Europe, and Asia for this Technology Adoption Profile (TAP). Coupled with Forrester’s existing Forrsights data, we found that IT is turning to client virtualization to manage the growing complexity that BYOD programs and mobility initiatives have created and is embracing end-to-end solutions to overcome the toughest client virtualization challenges concerning cost, performance, scalability, and security.

Data center operational efficiency best practices: Enabling increased new project spending by improving data center efficiency is an IBM study that developed a data center operational efficiency model for assessing the capability levels of today’s data center and describes the ways IT organizations can progress along the path of data center transformation. The report was written by IDC, which also executed the survey and interviews on behalf of IBM.

Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?

Construction companies are meeting the challenge of ever-intensifying competition by refining their business operations with standardized operating practices and “visible” information that is shared among multiple departments. “Before, only owners who wanted to grow a very large company would worry about transitioning from the informal business they started to formalized, standardized business processes,” says Jim Flynn, CEO of Maxwell Systems, a leading provider of construction management software solutions, expert services, and best practices. “But in the current environment, you also have to make that transition just to stay competitive and improve your profitability.”

Download this analysis of the hosted business and email collaboration to get a better understanding of the market landscape, and where each of the major players fit in.

Manage physical and virtual assets, maintain your infrastructure and capital equipment and maximize the efficiency of your people, processes and assets with predictive analytics.

Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.

Since the idea of outsourcing applications development became popular in the past 20 years, much of that activity has taken place in geographies such as India, the Middle East and even Russia. Those regions have offered an abundant, increasingly tech-savvy labor force and relatively low labor rates. But for North American companies, outsourcing development of business-critical applications has proven problematic when working with developers so far removed from headquarters-based IT departments and those organizations’ user bases. Companies in the U.S., Canada and Mexico have been looking for “near-sourcing” partners that can meet – or even exceed – the technical benefits provided by outsourcing firms in other parts of the world, while delivering other tangible and intangible benefits. Here are three reasons why a near-sourcing strategy for applications development can make sense for your North American organization.

Work.com (formerly Rypple) is part of the Salesforce.com family. This social performance management system is most commonly used by organizations looking to improve alignment, performance measurement, and employee motivation.

The vision for Celent’s Model Bank research was to try to answer an apparently simple question: “What would it look like for a bank to do everything right with today’s technology?” Of course, the question is not nearly as simple as it appears. The terms “everything” and “right” will mean very different things to different banks depending on their size, the complexity of their operations and product sets, and their technological starting points. While there is no such thing as a “Model Bank”—every bank does some things well, and others not as well when it comes to technology—it is possible to conceive of a “Model Bank” through real world examples of effective usage of technology.

The average employee spends about 650 hours a year on email.

This whitepaper discovers how by implementing cloud computing across 6 fundamental workloads can transfer the way whole groups employees do their jobs, enabling them to speed new development and uncover new sources of revenue.

Before Kaseya ; “I feel like I’m always putting out fires and making decisions on the fly.” With Kesaya ; “I’m able to set actionable goals for my staff, so everyone knows their roles and responsibilities.”

When the policy says one thing and people do something different, the disconnect causes problems. Build a Company Culture that is integrated with compliance.

Tablet computing is one of the fastest growing categories of consumer electronics, led by the Apple iPad. This buzz is leading many businesses to explore new uses for tablet computers, and some devices are finding their way into evaluation trials on forklifts and other vehicle applications in the distribution center. This white paper compares ruggedized enterprise tablets to purpose-built vehicle mount computers, and addresses mounting, survivability, power, compatibility, and cost considerations between the two product categories.

The complimentary 2011-12 Towards Maturity Benchmark report consolidates the experiences of more than 1,800 organizations over the last 8 years. It cuts through the hype to show how HR leaders in real organizations are using both established and new learning technologies to help improve performance and business agility. Download today.

Learn how CPG and Wholesale Distributors are becoming more efficient, more innovative, more agile, and more competitive.

Are you currently in the process of making line-of-business applications accessible from mobile devices or do you have plans to deploy custom mobile applications in the near future? "The Rise of the Mobile Workforce: Gain Control of End User Experience" will provide you and your team with the use cases, insight, and best practices you need for gaining control of end user experience of mobile applications.

View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team.

Download this interactive eBook to learn about the world's #1 application server and why it is the best possible foundation for applications running in the modern data center.

When you think about all the choices you have in computing devices for your workforce, it's easy to feel overwhelmed. There are so many different form factors, and for each, there are slight variations in shape, size, and physical features.