Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.

Whether you need to build a case for a UC system, or are ready for a new solution, this white paper offers a thorough comparison of Shoretel vs Avaya.

ERP software is often criticized for being complex and difficult to use. Learn how to evaluate ERP software for usability.

According to Gartner Research and IBM, software applications traditionally require maintenance agreements costing 10 to 30% of the license cost per year. Understanding these costs, and having the tools to manage them is the basis of Software Asset Management. ScriptLogic Asset Manager is a complete and cost-saving software asset management solution for effectively managing total software costs and utilization.

This white paper explains how an integrated middleware suite helps customers create and manage effective SOA environments.

An ERP system is your information backbone and reaches into all areas of your business and value-chain. Replacing it can open unlimited business opportunities. In this white paper are the 12 criteria that will allow you to identify and select the ERP system replacement solution that will meet these expectations.

SilkPerformer is a cost-effective, enterprise-class performance testing solution for optimizing the performance of business apps. SilkPerformer enables performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.

While a business case is all about the numbers, knowing how and when to push the proposal through the approval process requires an understanding of the psychology behind how proposals are selected and funded. Learn the tools and strategies to develop a business case and gain approval.

Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.

These days, IT needs to deliver multiple services in an increasingly complex infrastructure. Data center automation helps, but can be limited by silos. The solution? A pragmatic data center automation environment that meets the needs of both IT and business users.

Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Read this whitepaper to find out just how valuable a consolidation effort can be.

With a single, integrated point of control, IT can lower costs, improve compliance, and be more agile. Read on to find out how...

This white paper examines Enterprise Content Management challenges, solutions and benefits from an Energy industry perspective.

Moving to mature Capacity Management tools and processes lowers costs, improves service quality and increases IT productivity. Read more now.

A new process-driven approach to ITSM that addresses cost, visibility and usability challenges

This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.

Download this document for an overview of some of these capabilities and the benefits customers can expect from moving to ASE 15.7.

This white paper highlights an architectural design for a 50,000-seat VMware View architecture created by NetApp, VMware, Cisco, Fujitsu, and Wyse. Explore how the project demonstrates the most reliable methods for deploying a scalable and easily expandable environment, anywhere from 5,000 to 50,000 seats.

This white paper provides tips about smart phones and PDAs and how they can be applied to assist the enterprise mobile computer selection process.

The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.

All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.

You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible

Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.