Spend Management White Papers

The service desk of the future will need to keep on top of metrics and be able to provide reports that demonstrate business value and drive service improvements. That’s why this report advocates starting a comprehensive metrics programme now to ensure that you’re ready for the future (it’s never too early to start collecting data). The service desk has always been the customer-facing portal into IT, it’s future role will be to measure the performance of technology services, act as the ‘dashboard’ for assessing the success of the services operation and provide pertinent, timely and useful information to the business to enable them to make informed decisions.

Extreme Leadership, Inc. provides training, certification, consulting and coaching services based on Steve Farber’s approaches and methodologies.

Get 3 big ideas from Steven M.R. Covey on how to demonstrate and profoundly impact the level of trust in your relationships, your team and your organisation.

Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.

Having experienced challenges with spreadsheets and other reporting tools, Porter Airlines Inc. obtained advanced software that would allow them to model complex business problems, including the viability of their air routes, and analyze the health of their growing operations.

Reaching a pinnacle of strategic importance, expense management has found high prominence within today’s organizations. Discover Aberdeen’s latest best practices for effectively managing T&E expenses.

Setting the price of goods for sale can be considered either an art or a science. And accurately tracking the cost of the thousands of component parts that go into a piece of complex machinery can be some combination of both.

Tablet computing is one of the fastest growing categories of consumer electronics, led by the Apple iPad. This buzz is leading many businesses to explore new uses for tablet computers, and some devices are finding their way into evaluation trials on forklifts and other vehicle applications in the distribution center. This white paper compares ruggedized enterprise tablets to purpose-built vehicle mount computers, and addresses mounting, survivability, power, compatibility, and cost considerations between the two product categories.

Download the report to learn how your organization can benefit from reducing the technology footprint and operations overhead in branch offices.

SilkPerformer is a cost-effective, enterprise-class performance testing solution for optimizing the performance of business apps. SilkPerformer enables performance tests that accurately simulate peak demand loads and isolate performance bottlenecks.

Download this interactive eBook to learn about the world's #1 application server and why it is the best possible foundation for applications running in the modern data center.

Read this white paper to learn how bursting can bring your business users and IT back into strategic alignment, as you jointly exploit new business opportunities enabled by private, public, and hybrid clouds.

For commercial real estate, paper is still a critical part of the sales process. At Mark Bottles Real Estate, their HP Officejet Pro 8600 Plus e-All-in-One delivers all the standard MPF services, as well as Wifi support and ePrint capabilities. Find our more in this case study!

Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.

Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.

Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.

Read this brief to learn four steps to help guide your customer loyalty strategy.

In today's economic climate financial services companies around the world are striving to increase their customer service and maximize their internal operating efficiencies while reducing their operating costs and preserving their capital expenditure.

In this white paper, find out more about Right Channeling and how it can benefit your organization.

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.

Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.

Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.

Migrating apps to more contemporary platforms is a proven modernization strategy that reduces costs and makes IT more agile in supporting business.

The cost savings delivered by enterprise application migration can fund business transformation projects without a net increase in IT spend.