Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
White Paper Published By: SAS
Published Date: Mar 01, 2012
This paper explores the question: what could your organization do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.
White Paper Published By: SAS
Published Date: Mar 01, 2012
This paper defines predictive analytics, then details ways this type of analytics can be applied to marketing, risk, operations and more. It also includes information relevant to a wide variety of industries - from manufacturing to hospitals.
White Paper Published By: SAS
Published Date: Mar 01, 2012
Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.
White Paper Published By: SAS
Published Date: Mar 01, 2012
This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!
White Paper Published By: SAS
Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
White Paper Published By: SAS
Published Date: Mar 01, 2012
The traditional managed reporting approach to BI is challenged to keep up with changing demand for business information. This research finds that providing business users with highly visual/interactive tools can help ensure they get what they need.
Learn about the most important factors that go into buying the right phone system, such as: scalability, compatibilities, how to negotiate pricing, and more.
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
White Paper Published By: HP
Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
White Paper Published By: Scribe Software
Published Date: Apr 16, 2012
The What, Why & How of CRM Integration
This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
Case Study Published By: Splunk
Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
This analytical platform ultimately enables their organization's most important measures - including revenue growth, return on invested capital and profit growth as measured by EBITDA - to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.
To help organizations in their pursuit for deeper customer insight, we have identified four stages of organizational capabilities, which are enabled by four associated customer analytics strategies. Read to find out more.
Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.
White Paper Published By: Blue Coat Systems
Published Date: Mar 23, 2012
Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.
