Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly. Help Desk Authority provides best-of-breed ticket workflows, dashboards and advanced capabilities that standardize requester and incident management processes. Reduce costs by minimizing downtime and improving incident resolution efficiency.
Close issues faster with improved workflow, automation, self-service and proactive event management
Increase efficiency by maximizing productivity and minimizing user downtime
Improve communication through automatic updates and reminders